Wimbledon 2017: Finding new fans for a famous tennis brand

Any Murray in action during the 2016 Championships Image copyright Getty Images
Image caption Andy Murray will attempt to retain his men's singles title

When you host what is arguably the most famous tennis tournament in the world - Wimbledon - it would be tempting to rest on your sporting laurels and let things tick along as they always have done.

Not only is it the longest-established of the four Grand Slam tournaments, but the Championships also enjoy sell out crowds and hospitality every year.

The two-week long event is broadcast to millions of fans, and made an operating profit of £42m last year.

So, things certainly look rosy in the green SW19 garden, with further healthy signs being a 12% increase in the prize money pot this year to £31.6m.

But income from broadcasters represents more than half of the event's turnover, and a small number of key broadcast markets, notably the UK and USA, provide the majority of that income.

With this in mind, executives from tournament operator the All England Lawn Tennis Club (AELTC), are looking at new ways to grow awareness and interest in the tournament outside their current Anglo-centric heartlands.

'Global fan base'

"We want to take the Wimbledon brand to new audiences and regions," Mick Desmond, AELTC commercial and media director, tells me.

"It is not just about the people here at Wimbledon, where we have sold out all spectator tickets and all hospitality again.

Image caption Mr Desmond says Wimbledon has been on a digital journey

"We want to grow our global fan base, the same as the likes of Premier League football or NBA basketball are doing."

He adds: "Tennis as a sport is in great shape. But we take a long term view in terms of strategy.

"Not just in terms of developing physical infrastructure here on the playing site, but also about building our brand with a younger audience, and also with new audiences in different parts of the world, be it China or Colombia.

"Disruption is everywhere in the modern world, and we always have to be thinking one step ahead."

Image copyright AELTC/IBM
Image caption During the tournament a wealth of information is available via different digital outlets

The financial reward from growing its global fan base, will come when Wimbledon signs new TV deals and sponsorship agreements, and is able to show that it can deliver a large and diverse customer base for its partners.

"It all means that we add more value to our media rights, and it means we also offer more value to our commercial partners such as IBM or Jaguar," he says.

'Enhance the beauty'

And it is with long-term partner IBM, its official supplier of information technology, that the event is looking to use digital media to spread its message and engage with new fans.

"We have been on a long digital journey over the past seven years," Mr Desmond says.

Image copyright IBM
Image caption Inside the IBM technology bunker underneath the Wimbledon grounds

He says that in 2010 Wimbledon had a very good website, but that it looked the same as the other Grand Slam tournament sites, also created by IBM.

"We wanted to enhance the beauty and grace of Wimbledon. For those who could not be here in person, we wanted to give them the next-best experience," he says.

"The reaction of fans has been very positive. But we are never happy. We wanted to raise the bar for 2017."

Ask Fred

Mr Desmond says that Wimbledon wants to provide a rich digital experience that ensures they connect with fans at the event and across the globe.

Image caption The Ask Fred app is named after three-times champion Fred Perry

This year the AELTC and IBM have offered a new range of digital features, which include:

  • A new real-time tool to highlight matches of particular interest and quality, and not necessarily just those on the main show courts
  • IBM Slam Tracker - a cross-platform application that provides real time scores, stats and insights for all matches in progress
  • Apps for those attending have been enhanced by the Ask Fred assistant which allows fans to plan their day and make the most of their visit
  • On Wimbledon's digital platforms this year there will be computer generated highlights from six main courts - Centre, One, Two Three, 12 and 18
  • A 360 degree camera view will also be provided from the practice courts
  • IBM is also using all of the data and cognitive computing capabilities put in place for the Championship, to try and work out for fans the characteristics that it takes to be "a great champion".

'Democratising data'

"We are democratising data for tennis and sports fans," says Alexandra Willis, head of content and digital at the AELTC.

"We want to get under the skin of tennis matches at Wimbledon, and use digital to deepen engagement with fans."

Image copyright AELTC/Florian Eisele
Image caption Graphic showing the differing types and amounts of data analysed and produced for Wimbledon fans

She adds: "We spend a lot of time trying to build our media assets. We are trying to reach a bigger, younger, more engaged audience."

Meanwhile, social media content from the tournament is being adapted into a number of different languages.

There will be Facebook pages for fans in Korea, Japan, India, and the Spanish speaking nations.

And content is being produced for Weibo and Wechat in China, and for Japanese messenger service Line.

"We are trying to inform fans," adds Ms Willis. "We are not just pushing content at them, we are tailoring what we do to different types of fans."

Wi-fi access

With such a varied digital offering, there had been criticism in the past there was no actual wi-fi at the tournament grounds to help ease access to it.

This year there will be three areas where public wi-fi is available. They are, from the entrance way at Gate 3 and along to the food court, in the ticket resale area, and at the west stand area of court 12.

Organisers say they want to see how well this works, before looking to potentially expand wi-fi access in 2018.

Image copyright Getty Images
Image caption Fans will be able to access a wealth of playing facts and data

"We are not complacent about what we are doing with our media and digital assets," says Mr Desmond.

"Our brand is the most important thing we have, we need to nurture and develop it. The more we can drive our content and brand, as other sports rights holders are doing, the more we can grow our audience.

"And that can ultimately only help us commercially."

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