BBC News App Feedback Privacy Notice

  • Published

Your trust is very important to us. This means the BBC is committed to protecting the privacy and security of your personal data. It is important that you read this notice so that you are aware of how and why we are using such data. This privacy notice describes how we collect and use personal data about you during and after your relationship with us, in accordance with data protection law.

Why are we doing this and how can you participate? 

It is important to the BBC and our users that our apps and websites work the way we expect, and that we continue to develop them to be useful every day. If you experience any technical issues with access or use of either of these, or have comments about your experience, we would love to hear your feedback.

There are a number of ways in which BBC News users can send us information or to provide feedback. This privacy notice details how we manage that information and personal data if users raise technical issues or send feedback.

The BBC will collect your personal data for the purposes of providing "BBC News services". The BBC will collect your personal data via an online platform used by the BBC.   

What will the BBC collect and how we will use it?

You need to be 18+ to provide feedback on the BBC News App. The BBC will collect and process the personal data that you have provided to us about yourself, which includes:

  • Your name
  • Your email address
  • How you describe your location (optional - for example town and countryside)
  • Your opinion, technical issue or feedback
  • Your gender (optional)
  • Your age band (optional)
  • Your preferences of news types (optional)
  • Your BBC Account username (if you have one)

This information will be processed securely for the purposes of helping the teams who build and manage BBC News digital products to be aware of technical issues and to understand how users experience those products.

If you choose to be contacted, we will use your name and email address should we need to contact you with further information about your technical issue.

Who is the Data Controller?

The BBC is the 'data controller' of your personal data. This means that the BBC decides what your personal data is used for, and the ways in which it is processed. For the avoidance of doubt, your personal data will be collected and processed solely for the purposes set out in this privacy notice. As the data controller, the BBC has the responsibility to comply, and to demonstrate compliance with, data protection law.

Lawful basis for processing your personal data

The legal basis on which the BBC processes your personal data is performance of a public task. The BBC's role is to act in the public interest and detecting and investigating technical issues arising from the delivery of our services helps the BBC to comply with its distribution obligations to reach all audiences in the UK and provide ways for audiences to engage with BBC products and services.

Sharing your personal data

The BBC works with our approved suppliers who help us to provide some of our services. We use a third-party data storage provider to store the data collected through BBC online platform. These data processors only use your personal data on behalf of the BBC and not independently of the BBC.  

We may also share personal data with a third party where required or permitted by law. 

Retaining your information

The BBC will retain your information for up to 90 days from the date of submission, after which it will be deleted.

Your data will be stored within the UK and EEA.

Your rights and more information

You have rights under data protection law.    

You can request a copy of the personal data BBC stores about you.  

You have the right to ask for the personal data we collect about you to be deleted however there are limitations and exceptions to this right which may entitle the BBC to refuse your request. 

In certain circumstances, you have the right to restrict the processing of your personal data or to object to the processing of your personal data. 

You have the right to ask that we transfer the personal data to you or to another organisation, in certain circumstances.      

You can contact our Data Protection Officer if you have questions or you wish to find out more details about your rights, please visit the BBC's Privacy and Cookies Policy at Please note that the description of the personal data collected and how it is used set out in this notice applies to the exclusion of anything to the contrary set out in the BBC's Privacy and Cookies Policy. 

If you have a concern about the way the BBC has handled your personal data, you can raise your concern with the supervisory authority in the UK, the Information Commissioner's Office (ICO)  

Updating this privacy notice

We will revise the privacy notice if there are significant changes to how we use your personal data.