A call handler helped people trapped in a burning building escape to safety.
The critical control operator took a 999 call about the blaze in a ground floor flat on Peverell Terrace, Porthleven, in Cornwall, on Thursday evening.
Todd Hollyoake stayed on the phone for more than five minutes giving advice to the group.
Two crews from Helston and one from Mullion attended shortly before 23:00. The blaze was put out in under one hour.
Two people were treated for breathing in smoke.
Mr Hollyoake said: "The caller was unsure of their location and was coughing, indicating that they had breathed in smoke.
"I was concerned for the safety of all those inside and stayed on the 999 call until I was sure everyone had made it out safely."