A care home in King's Lynn is failing according to a recent inspection.
The Care Quality Commission (CQC) found that Courtenay House, which provides care for people with dementia, required improvement in all areas.
The health watchdog found people were at risk of not receiving their medicines as intended.
Those who needed help with eating and drinking didn't always get it, and staff didn't always respect privacy and dignity.
Staff were at times too task-oriented and didn't focus on being caring, according to the report.
The CQC has said the home needs to improve in all areas but it did say that despite a shortage of suitably qualified staff, workers were motivated and enjoyed working at the home.