Local Democracy Reporting Service
A patient was told they had just 12 months to live during a telephone consultation, a local councillor claimed.Copyright: BBC
The call, which is said to have involved a person from Wakefield, was described as “unacceptable” by Labour's Charlie Keith during a meeting of the council's health scrutiny committee.
Mr Keith said a number of his constituents had raised concerns that it was difficult to get a face-to-face consultation.
“I fully understand that they were used during Covid and I understand why, but people are concerned that it’s becoming the norm," he said.
“It’s happening from consultant level to GP appointments level. "This week I had somebody who was told they had 12 months to live by telephone," Mr Keith added:“It’s completely wrong the way it was done. It’s unacceptable. There seems to be no training or protocol being done, so that that kind of news is not handed down by phone.”
In a statement, Wakefield Clinical Commissioning Group (CCG) said that demand for its services was far exceeding pre-pandemic levels.
It said it is currently ranked 11 out of 104 CCGs across the country in terms of the number of healthcare appointments it is delivering.
“Alongside remote appointments, all practices in Wakefield continue to provide face-to-face appointments," the CCG said.“In July, 57% of appointments were face-to-face.“
Women and girls from across West Yorkshire are being encouraged to share their experiences of violence in a bid to help improve safety for others.
The mayor of West Yorkshire, Tracy Brabin, and her deputy, Alison Lowe, are currently carrying out a consultation, with people having until Friday to submit their views:
Lexi, from Halifax, who experienced domestic violence over a number of years, has told BBC Radio Leeds she struggled to get help. You can listen to Lexi's story here:
So far during the consultation, people have shared experiences of issues including stalking, sexual offences, honour-based abuse, misogyny and safety in public spaces.
West Yorkshire's deputy mayor for policing and crime, Alison Lowe, says: "Talking about my own past experiences of abuse brought home the huge significance of this work and what it means to so many.
"Everyone has a voice in directing our future response," she adds.