Outsourcing firm Serco, which looks after Lincolnshire County Council’s IT and finance system, is set to cut up to 10 staff from its local team.
It is understood that elements of the company’s 38-strong Lincolnshire Government Partnership team, which oversees IT infrastructure and support to users, are being outsourced to Microland, based in India.
A company spokesperson said: “Serco delivers a range of services for Lincolnshire County Council including customer services, finance, HR, payroll and IT, employing 350 people.
“We have started a consultation in process with the IT infrastructure function which is likely to have an impact on less than 10 roles, when concluded.”
The county council’s partnership with Serco is worth £70m. However, the contract, which was set to end in 2020, was beset by poor performance and difficulties in configuring software.
The authority fined Serco more than £2m for poor performance.
Despite this, in October 2018 the council voted to extend the contract for the provision of IT, payroll, HR, customer services, exchequer services and adult care finance until the end of March 2022.
Quote Message: Serco are currently reviewing how they deliver certain elements of the IT services provided to the council. Their aim is to create an improved service that better supports new, more flexible ways of working and provides better value for money." from James Drury Executive director of commercial at Lincolnshire County Council