She rang me as bombs fell... Then she vanished
Late last year, the BBC's Mike Thomson received a desperate call from a bomb shelter in the Syrian city of Aleppo. It came from head teacher and mother of three Om Mudar, who pleaded for help getting her terrified family out of the rebel-held part of the city. When Thomson was unable to make contact again, he feared the worst - but, as he explains here, months later a text message arrived that revealed Om's fate.
"The worse thing is the night, it's so long," Om tells me, speaking after an especially heavy air attack last October.
"All the time there are rockets, helicopters, bombs. I'm so afraid for my children. I can't sleep until 5am. Before then, I just pray."
The oldest of her three children, 12-year-old Wissam, then reveals his own technique for getting through the night.
"I sometimes manage to sleep when there is bombing at night by putting my fingers in my ears. When that doesn't work I place a pillow over my head," he tells me.
But soon, as pro-government forces close in and the bombing raids get heavier, neither pillows over heads nor fingers in ears are a passport to sleep any more. What remains of rebel-held territory in East Aleppo is being pounded with unparalleled ferocity.
Just before 8pm on Tuesday 18 December, my mobile phone pings. It is a voicemail message from Om.
"Please, please help us get out of Aleppo by safe corridor," she pleads.
"Me and my family and my neighbour… we are terrified… please help us."
Om is a dedicated supporter of the anti-Assad revolution who has sworn to never leave Aleppo, so I know things must now be really bad.
I call Om's number, hoping she will be able to hear her phone amid the ear-shattering explosions. There is no response. I try again and again.
Finally, after several more attempts I get through. A distressing cacophony of crying children and babies comes on the line. Then I hear Om's clearly petrified voice. She is speaking from an overcrowded basement bomb shelter, packed with distraught people, many of them children. We manage to have the following very brief and harrowing conversation.
"More than 100 people, more than 50 of them children… orphans… orphans. Their parents were killed by bombing while they were out buying food and they are all alone here."
"Where did you find these children?" I ask.
"In hospitals and on the streets."
Then the line cuts out. I redial repeatedly but cannot get through again. Over the following days I call Om numerous times and send messages via social media. There is no response.
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- Listen to Last call from Aleppo on Assignment, on the BBC World Service
During the many months I have corresponded with her, there have always been times when the internet has been down and we have lost contact for a while. But these periods have never lasted long. So, as days of silence turn into weeks, my fears that she and her family have been killed in the bombing begin to grow.
I remember conversations in which Om made clear that she did not expect her family to get out of East Aleppo alive. Take this chilling text message she sent me last November after a night of heavy bombing:
"We do not want anything just let us die silently .. the last breath taken out now.. we are dying..my last message."
Thankfully she did survive that awful bombardment, but did she escape that basement she was sheltering in when we last talked?
My hope is that she and her family were safely evacuated from East Aleppo along with 40,000 other people in late December. Worryingly though, none of the evacuees I have spoken to in Idlib province, where the convoy of Aleppo evacuees was taken, has seen Om and her family. As winter rolls into spring, my calls and texts remain unanswered and my hope fades.
Then, one evening after arriving home from work, a message appears on my mobile.
It is short, and so casual, but its significance is enormous.
"Hi Mike, this is my new number phone. Om Mudar."
Om is alive! I find it hard to believe.
After months of silence, in which all my messages and phone calls have gone unanswered, I get this brief, breezy text!
She clearly had no idea that I thought she was dead. But, then again, why would she?
And it seems her long silence is down to little more than having lost her phone in the dreadful scramble to leave East Aleppo. So, what happened after that traumatic last phone call and where is she now?
I waste no time in calling her back to find out. Soon after I board a plane heading for Turkey.
Om and her family are now living in Gaziantep, in the south of the country, close to the border with Syria. There, in a quiet suburb of a city that is now home to more than 300,000 Syrian refugees, I am greeted by Om's husband, Salim, an artist. He guides me through a large ornate metal door to a bright, modern-looking ground-floor apartment.
The lack of obvious decorations or pictures on the walls suggests that either the family have not lived here long or are not planning on staying.
I recognise her two smiling boys, Wissam 12, and Zane, 11, from photos and videos Om sent me. Little Naya, her four-year-old daughter, is at first nervous of the tall foreigner, but is soon beaming from ear to ear.
Om, wearing a blue denim jacket and traditional black headscarf, greets me warmly and soon begins to talk about conditions in the basement where the family was holed up the last time she spoke to me from Aleppo.
There were more than 100 people without food or water, she says, young and old, babies crying, bombs crashing to earth nearby. There was the fear of arrest once government troops arrived, and for women the fear of rape.
Zane tells me that the room next door was on fire and buildings outside were collapsing. It was terrifying, he says.
Zane's older brother, Wissam, had his own coping mechanism.
"I just closed my ears to everything and did lots of drawing," he says. "When I am drawing I forget everything around me. So I forgot the bombs, I forgot the shelling, I focused only on my drawing."
Her sons' accounts bring tears to Om's eyes.
She remembers, around this time, seeing other families running towards government-controlled West Aleppo to escape the bombing, and trying to warn them that they might be arrested or killed.
"I shouted, 'Why do you go to death?' They said to me, 'Here is also death.' So, we have no choice."
In the end, on 22 December, she and her family left too. They were among the last 200 people to be evacuated from East Aleppo, under a deal agreed between the rebels and the Syrian government.
Before they left, Salim remembers, they burned all of their possessions they couldn't take.
"These were our memories and we didn't want the Syrian regime to take them or abuse them," he says. "All we had left was the clothes we were wearing."
The evacuation bus took them all to Idlib. From there the family made their own way north towards Turkey, where Om's mother had already fled. But they had to spend five days on the border, in the cold and rain, waiting for a chance to cross.
"We tried three times and each time we were caught by police," she says. "Finally we made it over the border and after three hours' walking we got to my mother's home."
Om tells me how all of them were covered in mud from head to toe and were put straight into a hot shower by her mother. A few days later, clean and refreshed, they travelled on to Gaziantep. Here, thanks to her teaching experience, Om got a job researching children's programmes for a local television channel.
So things worked out so much better for Om than I had feared. The family is safe, well-fed and well-clothed - which makes me unprepared for her next statement.
"This is not my country. I can't live here, I can't," she says.
"So we decide, my husband, even my kids. We hold a meeting and make a decision to go back to Syria. There are so many kids that need me there. I still am strong. Here I'm weak. If I come back to Syria I will be more strong."
What I am hearing seems hard to believe, so I press for confirmation.
"So, having finally reached safety after months under shell fire and bombing, you are going to leave this smart, secure flat and go back to Syria with your children?" I ask.
"I want to go back, even (though) I know that it's so dangerous for my family," she replies.
"Maybe others think me crazy, but I say to them: 'You don't know what country means.'"
Salim nods his head in agreement. But what about the children, I wonder, what do they think? Sweet little Naya, at just four years old, is too young to ask. But the boys?
Having been through so much at such a young age, and knowing what may await them back in Syria, do they really want to do this, I ask 12-year-old Wissam. His words say one thing, but his eyes, which begin to brim with tears as he answers, seem to say another.
"I am not happy here because all of my memories are in Aleppo," he says. "So I'll be happy to go back because at least I will be in my country."
He then adds: "To die in my own country is better than living outside of it."
Is a child of this age really capable of making a decision such as this? I am not convinced. But there is no doubting the tight bonds that glue this remarkable family together.
Although Salim believes that the family's home in East Aleppo is still standing, they have no plans to return there just yet. He says he has heard there is little left to return to. No electricity, no water and no work.
Plus, Salim adds, there is a possibility that he and Om might be arrested by the Syrian regime. Instead they aim to join his relatives in a rural area of rebel-controlled Idlib province.
To an outsider, including my Syrian translator, this plan seems unwise, particularly given that Idlib could become the next big battlefield in Syria. But the family insist that they have made their decision.
Om tells me how she has brought soil with her from the graveyard in East Aleppo where some of her relatives were buried. She plans to use it to plant "Aleppo trees" when they get to their new home from home in Idlib.
I ask her again why she is doing this, why she is risking so much to go back? This is her answer:
"We don't want anything impossible, just our freedom, social justice and liberty. We have the right to be free."
Listen to Last call from Aleppo on Assignment, on the BBC World Service