Superdrug say sorry after staff members body shame shopper at store in Cornwall

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Harriet RaeImage source, Instagram/Harriet Rae

Superdrug has apologised to a woman who was body shamed while shopping in one of its stores.

Harriet Rae used Facebook to respond to two employees after they made fun of her shorts at a shop in Cornwall.

In a statement, the firm said: "At Superdrug we pride ourselves on the highest levels of customer service.

"[We] would like to apologise unreservedly if on this occasion we have failed to meet our high standards."

Harriet Rae was shopping in Truro at the weekend when she said she noticed the two women mocking her appearance.

Image source, Google Street View

Instead of making a formal complaint, Harriet says she wrote a message to the employees on Facebook.

"Don't worry, I heard the comments you made to each other about my appearance and my shorts.

"Some people's skin isn't as thick as mine has become and the next person's might be very thin indeed. So in response to your comments, I send back some love.

"If you did your own hair and make-up for work today, you are both very talented. I could never get my winged liner or my ponytail that perfect! ‎makelovenotwar‬ ‪#‎girlpower‬."

Image source, Facebook/Harriet Rae
Image caption,
These are the shorts Harriet was wearing

Harriet Rae, who's from Perranporth, says the post was never meant to be a complaint to Superdrug.

She says the firm got in touch with her independently to say sorry.

"I re-enforced that the intended message of the post was to spread kindness and positivity not embarrassment or hurt," she said.

"They understood and accepted that I didn't want to give a description of the people or my location in the store when it happened.

"They have also said that my post will be used in training in the future to make sure it doesn't happen again."

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