Ofcom

Intro and welcome by Clare Sumner - Director, Policy

As is traditional, the event starts with a word from a very senior BBC person.Clare Sumner is Director, Policy. She has to think about areas of strategic importance to the BBC, its relationship with Government and with Ofcom.

Her role is also to think about the future of the BBC and ask if it is keeping up with changes.

Before coming to the BBC, Clare worked at a senior level within the Civil Service.

portrait photo of the BBC's Clare Sumner - Director, Policy
BBC
Clare Sumner

TalkTalk service named 'worst' again

TalkTalk
Getty Images

TalkTalk has failed to improve its standing on customer complaints in Ofcom's annual survey - the broadband provider has come bottom of the table for the third year running.

In 2017 it shared the honour with Virgin Media, but in 2018 and 2019 the prize was all TalkTalk's.

Its customers were most likely to be unhappy with the outcome of complaints.

A spokeswoman for TalkTalk said the data showed an "improving trend" on the number of complaints.

Read more.

Automatic compensation for Broadband complaints

BBC Breakfast

Broadband and landline customers will receive compensation automatically when experiencing issues with their providers from today.

Sharon White, Ofcom boss, told BBC Breakfast that under the new rules, households who suffer from delays to installation or repairs, as well as missed appointments, will get £5 deducted from their bill for each day of disruption.

Until now, only one in seven customers have received financial compensation.

Broadband and landline customers will receive compensation for complaints from today