England rail timetable disruption

Rail industry 'must put passengers first'

An inquiry into train timetable chaos over the summer has recommended the interests of passengers should be a "central consideration" in future.

Passengers on overcrowded trains
Stephen Noble, Tom Bitcliffe, Kieran Trafford

Train operators Northern and Govia Thames Link were widely criticised after hundreds of services were cancelled or delayed in May and beyond.

An Office of Rail and Road (ORR) report accused the industry of "complacency".

The regulator called for the rail operators to improve how information was provided to customers.

Northern services suffered a "summer of chaos" following timetable changes in May, while RMT staff have been staging ongoing strikes in a long-running dispute over train guards.

The extent of the problem was highlighted in the report by a huge spike in compensation claims to Northern rail.

MPs demand change after trains timetables chaos

The "chaotic" rollout of new rail timetables in May, which led to cancellations including the complete suspension of the Lakes Line for several weeks here in Cumbria, must be the catalyst for "genuine change" according to a report by the Transport Select Committee of MPs.

The committee also says the Transport Secretary Chris Grayling cannot escape some responsibility, even though he wasn't fully informed of all the serious problems the changes caused

The Department for Transport says it's already working to offer compensation to passengers affected.

Northern train

MPs angered by continuing rail problems

Ministers under fire over continuing rail delays and cancellations.
MPs from across the Commons have continued to complain loudly about rail delays and cancellations. 

In response to criticism of on-going disruption to train services, ministers say action is being taken to improve the situation. Simon Jones reports.

And you can hear more from Today in Parliament on BBC Radio 4 at 11.30pm.