A council has been rapped by a government watchdog for failing a disabled man who was left struggling to maintain his hygiene for 16 months due to delays to home adaptations.
The man, who struggles to walk upstairs, can only walk short distances, and uses a wheelchair outside, first requested adaptations to his home to the council in March 2016.
By law, the authority should have ensured works were carried out within 12 months of confirming the application, but the work was not signed off until November 2017 – a 16-month wait.
As a result of the findings, the council has agreed to pay £500 to the complainant “to acknowledge the distress and inconvenience caused to him”.
A spokesman for the council said: “We are aware of this case and the judgement. “As a result our systems for recording correspondence and information have already been improved.”
The Local Government and Social Care Ombudsman found Coventry City Council had “failed in its primary duty under social care legislation” to meet the man’s eligible needs.