A senior Cumbrian health official says services for children with special educational needs rely too much on staff "going the extra mile".
An inspection of services provided by Cumbria County County (pictured is its Carlisle HQ) alongside other organisations was carried out by Ofsted and the Care Quality Commission.
- The impact of reforms across the county has been highly variable
- Many parents and carers have lost faith and trust, and feel as though they must battle to gain access to the services their children require
- Some children on the autistic spectrum, or with mental health problems, do not receive the help they need and may fall into crisis.
John McIlwraith, an executive director at Cumbria County Council, says there are a range of underlying problems.
It's in part challenges around recruitment, it's in part national challenges around funding, it's in part the growth in demand from children with complex needs who need support for longer."
Peter Rooney, of the North Cumbria Clinical Commissioning Group, says parents and children have talked about receiving great service but he adds "the service in its entirety is too reliant on having exceptional staff".