Rochdale Metropolitan Borough Council

Election results for 2019

    Elected in 2019
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    16
    47
    +1
    Elected in 2019
    Total
    +/-
    3
    9
    -1
    Elected in 2019
    Total
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    1
    4
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Most Recent

Care agency criticised for relying on WhatsApp

Local Democracy Reporting Service

A care agency has been criticised for compromising client safety by relying on WhatsApp messages rather than keeping their written records up to date.

WhatsApp
Getty Images

The Care Quality Commission said B2B Independent Living, in Rochdale, has been rated as "requires improvement" following a recent inspection, which found its service was "not always safe".

It found using WhatsApp "distracted" staff from maintaining "accurate" and up-to-date client data such as medication records.

Agency bosses said they were "disappointed" by the findings - which they claimed came down to paperwork - but added they would take the comments on board.