Broadband

Automatic compensation for Broadband complaints

BBC Breakfast

Broadband and landline customers will receive compensation automatically when experiencing issues with their providers from today.

Sharon White, Ofcom boss, told BBC Breakfast that under the new rules, households who suffer from delays to installation or repairs, as well as missed appointments, will get £5 deducted from their bill for each day of disruption.

Until now, only one in seven customers have received financial compensation.

Broadband and landline customers will receive compensation for complaints from today

Automatic compensation for Broadband complaints

Broadband and landline customers will receive compensation for complaints from today
Broadband and landline customers will receive compensation automatically when experiencing issues with their providers. Sharon White, the Chief Exec of OFCOM told BBC Breakfast's Steph McGovern that under the new rules, households who suffer from delays to installation or repairs, as well as missed appointments, will get £5 deducted from their bill for each day of disruption. Until now, only one in seven customers have received financial compensation.
Lord Adonis says telephone companies aren't rolling out 4G coverage fast enough.
Lord Adonis says telephone companies aren't rolling out 4G coverage fast enough.

Britons get 'bad deal' from broadband giants

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PA

Britons who get their broadband from the UK's biggest suppliers are the "most likely" to be getting a bad deal, reports Which?

The consumer group's latest broadband satisfaction survey places the big providers at the bottom of rankings for service.

Customers complained about slow speeds, poor value for money, connection dropouts and general service problems.

TalkTalk and Sky are the two firms at the bottom of the satisfaction survey.

You can read more here.

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