Potential taxi drivers in Carlisle now have to pass a disability awareness test before they are granted a licence.
Under new rules by the council, as the licensing authority, drivers have to prove they know their responsibilities to disabled passengers.
This will take the form of a test on what kind of support should be offered.
It is in addition to the existing test on their knowledge of the location of streets, public buildings, pubs and restaurants, villages and routes.
The new examination is based on a document setting out details such as assistance with seat belts, entering or leaving the taxi, help for visually impaired passengers, as well as those who are hard of hearing, or have learning difficulties.