Devon

Broken lift confines woman, 90, to apartment for a week

A 90-year-old woman has said she is "disgusted" after being confined to her fifth floor apartment due to a faulty lift at a Devon residential home.

Suzanne Gallavan, who uses a wheelchair, has been unable to get downstairs and outside at Jack Simpson House in Exeter since 13 June.

She said: "I can't do anything about it. I'm disgusted."

The Guinness Partnership, which owns the home, said it was hoping to fix the lift "as a matter of urgency".

'Full refurbishment'

Mrs Gallavan, who has been at the home for seven years, said she has had meals delivered to her room because she cannot get to the dining room downstairs.

"I've just had to stay in my room. I can't get out. I think they should have put in a new lift months ago," she said.

Mrs Gallavan's daughter, Simone Wilkie from Totnes, said: "I'm pretty exasperated for her and I feel pretty helpless. I can go and visit her but of course she can't get out of her room which must be awful.

"I think it's totally ridiculous that a place that size has one lift and it doesn't have the means to repair it more easily."

The Exeter home has 35 residents and has been operating in the city since 1990.

The Guinness Partnership said: "We would like to sincerely apologise to our residents for the inconvenience caused by the failure of the lift.

"The wellbeing of our residents is our top priority, so we have put in additional measures to make sure we have adequate staffing and ensure our residents are receiving all the care and support they need."

The Partnership said it was also planning a "full refurbishment" of the home within the next few months.

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