Hereford & Worcester

Phoenix House and Cedar Gardens care homes must improve training

Two Worcestershire care homes have failed to meet standards set by health watchdog, the Care Quality Commission.

Phoenix House and Cedar Gardens, both in Bromyard Road in Worcester, were inspected earlier this month. The private homes care for people with learning difficulties.

Inspectors found there were not enough staff with the right levels of knowledge on duty to meet their needs.

Owner Nigel Hooper said he felt the report was unfair.

The watchdog's report for Cedar Gardens also said there was no consistent approach to covering staff absences, leaving shifts unfilled if someone called in sick.

Improvements needed at Phoenix House included, the updating of training records which were not routinely reviewed to identify further training for staff.

Residents should also be more involved in their care and treatment, the report said.

Mr Hooper said the positive feedback he received from the watchdog was not reported.

"Families know they can come and talk to us any time and address whatever issues," he said.

"In 26 years we've never had one single complaint."

He said a training programme was being prepared as the inspections took place and the commission "did not accept what we were going to be doing".

Residents fees, which have remained the same for some time, are now being looked at by Worcester Social Services so the "positive knock on effect" of that will be extra staff, he added.

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