Loughborough centre criticised for lack of interpreters

A Leicestershire immigration centre has been criticised by government inspectors for not offering an adequate translation service.

The UK Border Agency's (UKBA) reporting centre in Loughborough was inspected on 15 July.

Inspectors said people using the centre were served promptly but did not have access to interpreters and saw another user being asked to translate.

A UKBA said it was working hard to improve interpreting facilities.

John Vine, the independent chief inspector for the UKBA, said staff at the centre showed "professionalism, dedication and treated people with respect and courtesy".

However, he said his team witnessed staff asking another person using the centre to act as an interpreter.

He said the practice clearly breached "confidentiality between the UK Border Agency and the person reporting".

A UKBA spokesperson said the fact that clients were being used as informal translators was unacceptable.

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