Wrong coffin used at Loughborough funeral
The wrong coffin was used during a service at a Leicestershire crematorium despite a warning from a staff member that the name on the lid was different.
The service was at Loughborough Crematorium on 21 February, crematorium owner Dignity Funerals said.
Loughborough and District Funeral Service, which was responsible for making sure the correct coffin was delivered, held the service.
The funeral director and crematorium have both apologised to the family.
A spokesman for Dignity Funerals said no cremation took place, and confirmed an investigation is under way to find out why the service went ahead.
He said: "All coffins have a nameplate with the name of the deceased on the coffin lid to help the funeral director identify the deceased.
"A member of our staff noticed that this was not the correct coffin for the service and informed the funeral director."
A spokesman for Loughborough and District Funeral Service, which was responsible for taking the coffin to the crematorium, said: "Our colleagues' first concern is with the families of the bereaved.
"We will do all we can to bring this matter to a satisfactory conclusion for everyone affected."
The funeral service spokesman said no more details were available "due to client confidentiality".