Norfolk Police officers get lesson in good manners

Police officers in Norfolk are to get lessons in good manners to help improve their relationship with the public.

Officers and staff will be shown a DVD which includes tips and advice on how to engage with people face-to-face, on the telephone and by email.

The Norfolk force worked with retailer John Lewis to understand how they train their staff in customer service, and the advice is captured in the DVD.

The film is presented by The Bill actor Graham Cole who played PC Tony Stamp.

In one comedy sketch, Cole's character is seen telling a member of the public she "needed to get out more" while describing another passer-by as a "muppet".

The force said the short film encourages viewers to think about the messages they put across and what wrong impressions may be given.

'First impressions'

Anne Campbell, the force director of communications, said: "It's a useful addition to any police programme aimed at improving the quality of customer service and inter-actions with the public.

"We received sponsorship from Norfolk Police Authority in order to make the film and it also features Val Jenkins, a member of Norfolk Police Authority who spent a number of years leading on customer service."

Copies of the film are being made available to all police forces across England.

Richard Buck, recruitment and development manager at John Lewis in Norwich, said: "Whether you are in the police service or in the retail industry, first impressions count.

"We were more than happy to work with Norfolk Constabulary to help our police officers deliver the highest standards of service to the public."

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