Norfolk hamper firm apologises over late order deliveries

A hamper firm has apologised for late deliveries for Christmas but has assured trading standards in Norfolk obligations will be met.

Trading standards officers went to visit The Norfolk Hamper Company in Caister on Sea after complaints.

Customers said the firm was not responding to phone calls and emails.

Neil Alvey, who runs the company, told officers local customers would receive hampers on Christmas Eve but apologised to customers in other parts of the UK.

He said staff were too busy getting as many orders out as possible to answer calls or emails and has promised refunds.

He had completed 50 late orders up to lunchtime on Christmas Eve out of more than 1,000 received for Christmas this year.

Customers concerned

He told Norfolk trading standards officers his staff were working hard to ensure existing orders were delivered by 24 December but some customers would be disappointed.

David Collinson, assistant director for public protection at Norfolk County Council, said: "On behalf of the public, we sought reassurances from The Norfolk Hamper Company.

"The alleged failure to respond to emails and phone calls regarding items which have been ordered but not yet received has quite understandably caused concern for some people.

"The company has assured us that they are working hard to ensure that as many people as possible receive what they have ordered before Christmas.

"For those that do not receive their order, or if their order contains missing or poorly substituted items, then the company have assured us that they will provide refunds."

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