Stoke & Staffordshire

Stafford homes without phone services for three weeks

About 120 homes in Stafford were left without phone lines and broadband for three weeks because of a faulty cable.

Openreach, which looks after the local networks, said it was first notified of problems in the Baswich area last month.

Homes in Bodmin Avenue, Braunton Avenue and Widecombe Avenue were affected.

Services began to be restored on Tuesday and Openreach expects all properties to be reconnected by the weekend.

'Excavation work'

A spokesperson for the company, Emma Tennant, said the cable fault was "most likely as a result of general wear and tear".

Ms Tennant said: "The typical repair doesn't take this long but the reason why this one has is mainly due to the scale of the excavation work that we had to undertake before we could even put in the new section of cable.

"We had to build 105m of new ducting before putting in the new cable.

"We started restoring customers on Tuesday and the majority of the people affected are now back on.

"We'll be finishing the repairs today and carrying out checks to make sure we haven't got any crossed lines."

Customers seeking compensation are advised to contact their service provider.

More on this story

Related Internet links

The BBC is not responsible for the content of external Internet sites