Surrey care home told to improve after critical report

A Surrey care home has pledged to do more to meet "essential standards" after being criticised by a health watchdog.

The Care Quality Commission (CQC) told Melbreck Nursing Home in Tilford to take "urgent" and "immediate" action following a visit in September.

Managers were told they had failed to meet nine essential standards.

A spokesman for the home said the CQC had recognised there had since been "significant improvements".

The home near Farnham is run by Solor Care Limited and looks after 26 adults with disabilities.

The standards it failed to meet included the care and welfare of people, safeguarding people from abuse and the management of medicines.

The CQC said it had now met six of the nine standards.

'Very worrying'

Ian Biggs, deputy director of the CQC in the South, said: "When our inspectors visited Melbreck in September, they found that nine of the essential standards were not being met.

"This is very worrying, and could not be allowed to continue.

"Management of medicines was of serious concern. It is clearly not acceptable for an individual not to be given their medication because a member of staff, whether agency or not, cannot find it.

"When they visited the home in September, our inspectors found it very difficult to tell whether safe and appropriate care and treatment was being provided because record keeping was so poor."

He added: "We have asked Solor Care Limited to provide us with a plan showing how they will comply with the standards, which they have done, and inspectors have already been back to the home to check on progress.

"We will continue to monitor Melbreck closely, and will not hesitate to use our legal powers to ensure the safety and welfare of the people living there if we need to."

A spokesman for Melbreck Nursing Home said: "Our number one priority is always providing the best possible care to those we support.

"We have and will continue to work closely with the CQC, who have already re-inspected and have recognised significant improvements, highlighted in their most recent inspection report.

"The staff and management team have shown their dedication and commitment to our service users, with six of the nine essential standards already having been met.

"With further improvements ongoing, we are committed to achieving all standards."

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