Wiltshire

Wiltshire care provider hands back contract

The employer of a care worker who left an elderly woman on the floor of her home when she fell has handed part of its contract back to Wiltshire Council.

A carer working for Enara Complete Care left the 76-year-old with her 82-year-old husband after a fall in her home near Calne last December.

The company, which provides care on behalf of the council, will now cover the west of the county only.

A council spokesman said Enara had offered to give up its contract.

Wiltshire Council said the contract for the north of the county would be taken over by Somerset Care at Home.

'Vulnerable residents'

A council spokesman said: "Our top priority is to support our vulnerable residents and we have been closely monitoring the delivery of our Help to Live at Home service which gives people independence to live in their own homes and communities.

"Enara Complete Care will now be concentrating on providing a high standard of service in west Wiltshire and we will be ensuring there is a smooth handover to a new provider in the north so residents' care will not be affected."

An investigation was launched after the woman, who needs home visits after losing mobility due to a broken hip, was left on the floor for "almost an hour" after she fell.

Her 82-year-old husband was unable to lift her and called members of his family for help, but the care worker left for another appointment before they arrived.

The woman's daughter, Sara James-Stephen, said: "I think it's the best thing they could have done. Under the circumstances it needed doing.

"They'd taken on a contract they couldn't fulfil. I hope they can improve now."

Ms James-Stephen said her mother was now "absolutely fine" and was being looked after by her previous carers.

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