Have the Tories improved on social media?

By Joey D'Urso
BBC News

Published

After their conference last year, the Conservatives were mocked for a series of awkward posts on Instagram.

This year's digital operation started badly when the official conference app accidentally revealed MPs' phone numbers. That aside, things seemed slicker.

Here are some of the ways the Conservative social media operation has changed over the past year.

Tories told to ignore trolls

Documents leaked to the BBC show advice given to MPs and staff on using social media - and how to deal with trolls.

Ahead of the local elections this year, the Conservatives distributed their own Facebook "best practice" guide to their MPs saying they should ignore online trolls rather than engaging with them which can be "very time-consuming".

It also said blocking users is against social media's "fundamental principles".

image source, CONSERVATIVES
image captionThe Conservatives' guide encourages MPs not to block people

The guide says opponents should instead be ignored - highlighting an incident three years ago when former chancellor George Osborne made headlines by blocking the Liberal Democrats on Twitter.

image source, Conservative Party

Brexit Secretary Dominic Raab appears not to be following the advice - he was recently criticised by two anti-Brexit youth groups for blocking them on Twitter.

The BBC is not responsible for the content of external sites.View original tweet on Twitter

The Conservatives' "best practice" guide for Facebook also encourages MPs to engage constituents by talking about the local area and to avoid being rude.

"Digital platforms are an extension of offline campaigning," it says. "Don't say anything online that you wouldn't say face to face with a voter."

There's more co-ordination now

As well as the Facebook guide, Conservative MPs and staff get a regular email called "Social Snap" which suggests timely posts to share.

Social media advice from party headquarters pre-dates last year's election, but is far more active and regular in 2018.

A recent Social Snap encouraged Conservative MPs and staff to share this video criticising the London mayor's record.

The BBC is not responsible for the content of external sites.View original tweet on Twitter

More informal co-ordination, and encouragement to share particular posts, takes place via WhatsApp. The messaging app has become an increasingly important communications tool in all parties.

Instagram is taken more seriously

A year ago, the Conservatives' Instagram account posted a series of awkward behind-the-scenes conference pictures which were mocked by journalists.

The BBC is not responsible for the content of external sites.View original tweet on Twitter

The party has made an effort to improve things since then including running Instagram training sessions for MPs.

The presentation - leaked to the BBC earlier this year - encouraged MPs to show they are "real people" by being "playful" on the photo-sharing app.

image source, CONSERVATIVES
image captionThe party wants to reach younger voters through Instagram

Whereas Twitter is often a place for fierce political debate, Instagram is generally a gentler place.

The Conservatives seem to understand the tone better than during last year's conference and the party's efforts on Instagram appear more relaxed.

However, the party still has a long way to go to catch up on their rivals - they have just 28,000 followers on Instagram which is half Labour's total - and far fewer on Twitter and Facebook too.

During last year's general election campaign, the Conservatives spent more money on social media advertising - but Labour's posts were seen by more people.

Both parties paid to promote posts, but Labour's were shared more widely by supporters and activists, an effective form of free publicity. The Conservatives did not benefit from this "organic reach" in the same way.

MPs and staff from all parties are attempting to get to grips with Instagram and were recently sent an email inviting them to attend a day-long training workshop run by an external company - costing £199 plus VAT.

At the Conservatives' conference this year, the posts were more colourful, had clearer messaging - and featured smiling young activists more than Cabinet ministers.

View this post on Instagram

#CPC18 #Conservatives #TacklingInjustices ✍️💙 . We are consulting on a package of measures to crack down on forced marriage including introducing a mandatory reporting duty and changing immigration rules, building on our track record as a world-leader in fighting this appalling crime. . We are further clamping down on late payments to small businesses to ensure businesses of all sizes play by the rules. . Yesterday, @theresamay announced a ban on deductions from tips, boosting the pay for workers on low wages and offering a more honest arrangement for the consumers who leave tips. We care about what works – we have been cracking down on exploitative practices while also allowing people to work flexibly if they want to. . We have announced measures to empower disabled consumers through the creation of three new Sector Champions. . We will create a statutory duty for employers to consider whether a job can be done flexibly, and make that clear when advertising. . We will legislate to introduce a requirement for all large organisations, with more than 250 staff, to publish their parental leave and pay policies for prospective job applicants. . We have announced a partnership with Citizens Advice to deliver Universal Support, offering support for vulnerable people moving onto Universal Credit. . We have announced a partnership with Barnardo’s to support care leavers into work experience, so that they have confidence to be independent and to succeed in life. . Increasing support for service personnel, their families and veterans, making sure they have the right skills and the care they need to succeed after they leave our Armed Forces.

A post shared by Conservatives (@conservatives) on

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🔵🔴🏘 #CPC18 #MoreHomes #Birmingham

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The Conservatives may have learned some lessons from Labour

Each week at Prime Ministers' Questions, Jeremy Corbyn gets six attempts to question Theresa May.

Sometimes these questions and responses sound more like a general rant than a question or answer - because both are trying to go viral on social media with a shareable clip.

Jeremy Corbyn has been sharing PMQs clips for a long time, although the visual style of the videos has evolved.

They now contain lots of Labour red and, crucially, include captions - because many people watch social media videos on their phones with no sound.

Jeremy Corbyn | Prime Minister's Questions | NHS funding

To mark the NHS's 70th birthday, Theresa May should give our health service the funding it needs.

Posted by Jeremy Corbyn on Wednesday, May 23, 2018
The BBC is not responsible for the content of external sites.View original post on Facebook

Theresa May posted very few PMQs clips before the 2017 general election but now does it weekly.

Her recent clips are well-suited to social media, with a short punchy message, captions, and lots of Conservative blue.

This is what we're delivering.

Watch Theresa May set Jeremy Corbyn straight 15 times in 44 seconds 🔥🔥🔥

Posted by Conservatives on Wednesday, June 27, 2018
The BBC is not responsible for the content of external sites.View original post on Facebook

However, Labour's online operation has moved on from last June - and one recent video has been doing particularly well online.

"Our Town" tells the story of Mansfield in Nottinghamshire - which Labour say has been "held back" by the Conservatives.

With high production values, strong characters and a clear message it has been viewed more than 1.5 million times on Facebook and Twitter.

Our Town

EXCLUSIVE: Check out our new TV broadcast, Our Town 👇

Posted by The Labour Party on Wednesday, September 26, 2018
The BBC is not responsible for the content of external sites.View original post on Facebook

But there was one digital disaster ...

Although the Conservatives might be pleased at their social media posts not making headlines at this year's conference, another mishap certainly did.

Conservative MPs including Boris Johnson had their phone numbers and other personal details revealed by the party's conference app.

The Guardian's Dawn Foster highlighted the security breach on Twitter, and the BBC was also able to access private details of people attending the event.

Conservative Party chairman Brandon Lewis apologised, saying the app had "a technical issue" which would be investigated further.

The BBC is not responsible for the content of external sites.View original tweet on Twitter