Scotland

Scottish Water consultation to be launched

Scottish Water is to ask its customers whether they would be willing to pay more for better services.

The proposal will be included in a major consultation which is be.

Customers will also be asked about plans to reduce flooding and protect water supplies from service interruptions.

The consultation document will outline potential challenges such as climate change and population movement.

Scottish Water said it would outline measures which could be taken to maintain high-quality drinking water, protect and enhance the environment and support the economy.

Finance director Douglas Millican said: "It's absolutely essential that Scottish Water considers some of the challenges that could present themselves to the water industry in the years ahead.

"The full impacts of climate change and population movement may be uncertain at this stage, so we need to think now about the steps we might need to take to ensure services are reliable, resilient and able to stand the test of time.

"We put customers at the heart of everything we do which is why we are launching a three-month consultation - the biggest in our history - giving customers the chance to help shape the future delivery of water and waste services in Scotland.

"We want to build on the successes of our first decade with drinking-water quality in Scotland, environmental compliance and customer service satisfaction now at their highest-ever levels."

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