Compensation call over Ayrshire water pumping station
Scottish Water is facing calls to offer compensation to home owners in North Ayrshire over a long-running dispute about a water pumping station.
The Scottish Public Services Ombudsman said the utility firm had not done enough to address concerns about noise and vibrations dating back nine years.
Scottish Water apologised for delays in resolving the issues and said it hoped to rebuild customers' trust.
Its chief operating officer Peter Farrer said "a number of steps" were being taken "to carry out the recommendations" of the ombudsman.
"We would like to offer our sincere apologies to these customers for the distress and inconvenience they have suffered as a result of this pumping station issue.
"The problems associated with this pumping station and its effects on a number of our customers in the area should have been identified and dealt with much earlier."
Mr Farrer said the delay was "the result of a number of complex and unusual issues".
He added: "We are taking the lessons learned at this location into our wider investment programme to ensure a similar problem does not arise in the future.
"We would hope to start rebuilding the customers' trust in us as we carry out monitoring and management of this pumping station in the future."