South Scotland

NHS Dumfries and Galloway complaint levels fall

Dumfries Infirmary Image copyright NHS Dumfries and Galloway

The number of complaints about NHS services in Dumfries and Galloway has dropped.

New figures show a decrease of about 13% throughout December and January compared with the previous two months.

However, NHS Dumfries and Galloway has continued to struggle to meet a 20-day target for dealing with complaints.

A report said a combination of factors were to blame, including the complexity of the issues raised, staff availability and operational pressures.

NHS Dumfries and Galloway received a total of 66 complaints in December and January - a drop of 10 on the previous two months.

It is meant to respond within 20 days in at least 70% of cases but the latest compliance figure was just 42%

A new complaints handling procedure is to be introduced from 1 April and it is hoped that its implementation will help improve response times.

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