South East Wales

Domino's pizza costs hungry Newport teenager £179k

Nathaniel Bolwell outside Domino's Image copyright Wales News Service
Image caption Nathaniel Bolwell was stunned when his account plunged £179,020.80 into the red after buying a plain pizza

A teenager bought a £17.99 takeaway pizza - but had £179,932.32 debited from his bank account.

Nathaniel Bolwell, 19, paid with his Lloyds Bank card for the large plain pizza from Domino's, Chepstow Road, Newport.

But he was stunned when his account plunged £179,020.80 into the red.

A spokeswoman for Domino's said the payment was authorised by the bank, which paid the money back two days later, plus £100 compensation.

Mr Bolwell, a packer for a health food company, said: "I couldn't believe my eyes. How did it allow Domino's to take all that money?

"Not even the poshest meal in the poshest restaurant would cost anything like that even if I took all my friends and family out."

Authorised by bank

He added: "I thought I was about £400 in credit but it told me I was massively overdrawn.

"I took a print-out of the statement and rang the bank straight away."

Image copyright Wales News Service
Image caption Mr Bolwell's bank statement highlighted the costly mistake

A spokeswoman for Domino's said: "This was immediately flagged by our merchant provider due to the amount and a reversal of funds was put in place.

"Unfortunately the payment was authorised by the customer's bank.

"We understand that this has now been completely resolved and we apologise for any inconvenience caused."

Mr Bolwell was told pizza staff were given a bank card authorisation code of 3232 when he paid but that was accidentally added to the price when the payment went through in two lots of £90,000 and £89.932, which amounted to £179,932.32.

A spokesman for Lloyds Bank "sincerely regretted a significant level of distress and inconvenience".

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