BBC Sport Predictor: How to play and frequently asked questions

BBC Sport has launched a Predictor game for the Premier League and Scottish Premiership. So what's new, how do you play and what happens if you need help?

(Return to the Predictor at any point here).

What's changed from the previous Predictor game?

The biggest difference is you can create personalised leagues to play against friends, family and colleagues. This will work in the same way as it did in our Euro 2016 Predictor.

Is it easy to get started?

Yes. It's free to play and you can sign up in two easy steps - all you need to do is enter an email address and password.

I played the Euro 2016 Predictor. Will I have to register again?

No. Your sign-in details will be the same and the nickname you set for the Euro Predictor carries over to the Premier League and Scottish Premiership Predictors.

And what about my Euro 2016 Predictor leagues?

Any leagues set up for the Euros will automatically transfer to the Premier League, with the points starting at zero. You can choose to delete the league (if you are the the creator) or leave the league if you do not wish to be part of it for the Premier League.

How do I start making predictions?

Once you have signed in to the BBC, just enter your predictions and hit 'save predictions'.

When can I make my predictions?

At any point until a match kicks off. Once the match is under way, you cannot change your prediction.

How does the scoring system work?

10 points are awarded for a correct result (ie correctly predicting the winner or that the match will end as a draw). 40 points are awarded for predicting the exact scoreline.

How do the leagues work?

When you sign up for the first time, you will automatically be entered into the 'Overall league', which is created by BBC Sport and contains everyone who has registered to play the game.

To create a league, use 'Create your own league'.

Every league needs its own name. This makes it easier for you to distinguish between different leagues you are involved in.

Why do I have to enter a nickname?

We need you to choose a nickname that will be visible to other people in your league and also in the 'Overall league'. We do not want to publicly display your email address, so this is a way for you (and your friends, family and colleagues) to identify you within leagues. We suggest you do not use your surname, and your nickname will need to be unique within the game.

You must be 16 or over to set a nickname and play in leagues.

When will my league be updated?

This process will begin after the final fixture of the day has taken place and will be completed overnight.

Why am I unranked in my league?

When you create a username and enter a league for the first time, your position will display as 'N/A' until the league table is updated at the end of the day.

What if I want to delete a league?

Only the person who created the league can delete it. However, you are free to leave a league at any time.

Is it possible to change my nickname?

No, when your nickname is set, it is permanent.

Where do my friends enter the pin to join my league?

On the leagues tab you have the facility to create or join leagues. These are accessed through the buttons under the overall league. Alternatively you can send your friends the league URL and when they click on that they can join immediately.

How do I find out what my pin is?

If you go back into the league you created, your pin and the facility to copy the league invite URL is located at the foot of the page.

Can I predict results for the whole season now?

No, each round will open up as the season progresses e.g. you can't predict the results of round two matches until all of the matches in round one have been played.

Can you make different predictions for each league you join?

No, all the predictions you make will count for all the leagues you belong to.

Can you delete a team from a league you've created?

No, you can delete the league if you are the creator and every member of a league can remove themselves from it.

Why does the away team come up automatically as 0, and you cannot change this? This goes for the home team if you put the away score first.

This has been done deliberately to prevent ineligible predictions being saved e.g. predicting --1 or 1-- instead of 0-1 or 1-0. People can often do this in error and not be awarded points because of it.

How do you log out?

At the top of your device you should see a button that says 'Your account'. From here you can log in and out at any time.

Does the Predictor work on Internet Explorer, Chrome and Firefox?

The Predictor will work on the latest version of any browser, but some older browsers are not supported.

Why can't I log into the Predictor on any device? Currently it is only allowing me to access the league on the PC I set the league up on.

It is possible to enter predictions and see your leagues on any device provided you are logged in with the same BBC account on that device.

Can people in your league see each other's predictions?

No. You aren't able to see other people's predictions but you are able to see overall points of any participants on the leagues tab.

If you are not able to enter predictions for a round, will the system default to a score of 0 - 0 for each match or do you have to forfeit any possible points from those games?

If you miss a prediction no score will be recorded and no points will be awarded.

How do you save your predictions?

On the predictions tab there is a button labelled 'Save Predictions' at the top and bottom of the page where you can save any predictions whenever you are ready.

Do you have to enter all your predictions for each round before being allowed to save them?

No, you can enter predictions one at a time or all at once. It's your choice and you can change your mind up to kick-off.

How do I report a problem?

If you are experiencing a problem with the Predictor, please get in touch here.

Get back to the game

You can return to the game here.

General terms

1 Your use of the Premier League Predictor is subject to the BBC Online terms of use, available here.

2 The BBC's decision as to players taking part and winners is final. No correspondence relating to the game will be entered into.

3 Your username, email address and any other personal details will be handled by the BBC in accordance with the Data Protection Act 1998. The BBC will only ever use your personal details for the purposes of administering this competition. Your personal details will only be kept for as long as necessary to fulfil these purposes. Please see the BBC's Privacy Policy.

4 The BBC reserves the right to: (i) amend these terms and conditions and vary the game rules including but not limited to start and finish times; (ii) disqualify any user who breaches the rules or has acted fraudulently in any way; and (iii) cancel the game, at any stage, if in its opinion it is deemed necessary or if circumstances arise outside its control.

5 The BBC, their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any server, system, network or mobile operator or service provider or otherwise which may result in any registration not being properly logged or not recorded.

6 Players will be deemed to have accepted these rules and to agree to be bound by them when playing this game.

7 The game is run by the BBC. The applicable law is that of England and Wales.

8 The BBC reserves the right to change teams and league names we deem inappropriate.

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