Apologising 道歉

更新时间 2012年 3月 28日, 星期三 - 格林尼治标准时间16:25

English at work episode 7

Audio for English at Work, Episode 7.

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Episode 7: Lime 先生的釉子

Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Anna has to apologise and sort everything out. How embarrassing!

Glossary 词汇

This episode looks at language for apologising to people.

听力挑战

Lime 先生的订单上有多少个塑料葡萄柚?

答案在节目文字稿的最后一页。

Answer: It runs juice bars

Phrases from the programme:

I'm really sorry to hear that.

That's totally unacceptable.

It must have been very inconvenient for you.

You have my word that we will sort this out.

And we could include some of our latest-edition imitation oranges to make up for the inconvenience.

I promise you, it won't happen again.

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