Improving your telephone manner 提高接电话技巧

更新时间 2012年 5月 22日, 星期二 - 格林尼治标准时间15:17
Anna and Denise on the telephone

Improving your telephone manner 提高接电话技巧

A learning English programme about giving feedback.

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Episode 15 – Mr Seb Lime 先生

Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise.

They practice some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond?

听力挑战

Seb Lime 先生想 Anna 为他做些什么 ?

答案在本期 节目文字稿的最后一页

Language for talking on the phone 电话交谈用的词汇

This week's programme focuses on how to talk to a business client on the phone.

Phrases from the programme:

Hello? Tip Top Trading. This is Anna speaking.

Hello? Anna speaking.

Hello Mrs Smith, how can I help you?

Hello Mrs Smith, how are you?

I'm really sorry, he's not available at the moment. Can I take a message?

I'm afraid he's busy – shall I ask him to call you back?

Thank you for calling, goodbye.

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