Oranges and lemons 橙子和檸檬

更新時間 2012年 10月 31日, 星期三 - 格林尼治標準時間11:12
Anna and Rachel

Rachel has sent the clients oranges but they ordered lemons!

Audio: Oranges and lemons 橙子和檸檬

An English at Work programme about good customer relations.




Episode 38: Good customer relations 怎樣保持良好的客戶關係

Things are a little tense at Tip Top Trading. Anna is finding it hard to work with new employee Rachel, who's making some big mistakes. What can Anna do before Rachel goes too far?


Denise 和 Tom 都掉了什麼東西?


Glossary 詞匯

This week's programme focuses on the language to use when trying to maintain good relations with your customer:

Phrases from the programme:

Hello I'm Anna from Tip Top Trading. How are you today? 你好,我是 Tip Top 公司的 Anna, 今天你還好吧?

I hope you have received our order and are happy with it. 希望你已經收到了你的訂單,都還滿意吧。

We do hope you are pleased with our service and that you may use us again. 希望你對我們的服務滿意,我們也期待著你的下次訂單。

Do you have any questions you may want to ask? 你還有什麼問題嗎?


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